A VETERAN BROKE DOWN DURING HIS INTERVIEW—WHAT THE HIRING MANAGER FOUND ON HIS RESUME CHANGED EVERYTHING Warren’s hands were shaking. He’d made it through three tours in the desert, but a sterile conference room for a logistics manager position was about to break him. The hiring manager, a sharp woman named Eleanor, asked him to describe a time he’d failed. His voice, which had commanded platoons, came out as a strained whisper. "There was a..." He stopped. Cleared his throat. The polished, pre-