“Times may be tough, but our State of UK Business Process Outsourcing report reveals a level of optimism we didn’t really ...

Sabio Distrupt single-day conference highlighted breakthrough implementations with AI applications in contact centres taking ...

SVL Business Solutions have signed a seven figure contract with Bluecrest to enhance customer service and operational ...

Contact centre operations can be optimised with Agentic AI tools in many ways, such as the automation of routine tasks, ...

Report Outlines the State of Gen Z’s ‘Human Skills’ in the Workplace - contact centre report availabe for free download from ...

In the modern contact centre, there’s no shortage of data. Interaction recordings, quality scores, adherence metrics, ...

FourNet unveils AI-powered contact centre ‘Agent’ that can think, act and learn. IntellAIgent is a leap forward in contact ...

To help businesses navigate rising customer expectations, Five9 recently partnered with Zogby Analytics to survey over 1,000 ...

What makes QuickTest a true CX monitoring solution is that it mimics how real users interact with your systems. It doesn’t ...

The CCMA (Contact Centre Management Association) is set to announce the findings from its latest CCMA Benchmark, via an online seminar on Thursday 19 June. CCMA Benchmark is an annual temperature ...

Conviva, the leader in real-time performance analytics, have announced the results of its global research, the 2025 State of Digital Experience Report. In today’s attention economy, delivering ...