The company had planned to introduce new rules for its Ride Access Pass (RAP) over the February half-term to reduce queue times at parks including Alton Towers, Chessington World of Adventures and ...

Merlin Entertainments is, however, continuing to look at changes after being told by some guests with additional needs that the current system isn’t working ...

Rise of the Merlin Episode 5 takes the Pendragon brothers into a political situation they just cannot seem to find an escape from.

Under the plan, visitors to Alton Towers this half-term who only had "difficulty with crowds" would no longer have qualified. Amonf those affected would have been some people with autism, ADHD and ...

Alton Towers owner Merlin Entertainments has reversed its controversial decision to restrict access to its disability queuing ...

Merlin Entertainments has revealed it will be pausing the proposed trial while it explores 'alternative options'.

"We are sorry," says operator after plan to restrict queuing access for people with autism, ADHD and anxiety sparked ...

Thrill-seekers have vowed to boycott Alton Towers after changes were made to its 'hidden disabilities' rules. More than 24,500 people have signed a petition against changes to its Ride Access Pass ...

Proposed changes to the eligibility of ADHD and Autistic visitors to access the disabled queue at major UK theme park Alton Towers has sparked a major public backlash ...

It’s easy to spot which hotels are part of the offer. When booking, look out for a ‘Merlin Pass Included’ banner next to the ...

Merlin is trialling a system in which it only accepts Nimbus symbols including 'Difficulty Standing', 'Level Access' and ...