Salesforce launches Agentforce Contact Center to unify voice, AI, and CRM data on a single platform, aiming to eliminate fragmented customer support systems.

Salesforce's new CCaaS shifts CX architecture, placing resolution at the core by interpreting intent and automating workflows across systems.

Combining Verint's AI platform with Calabrio's workforce management has borne early fruit for customers of both vendors.

Northland Capital’s Street-high $47 price target for Five9 stock implies nearly 165% upside, as strong earnings and surging enterprise AI bookings fuel renewed bullish momentum.

Genesys has launched what it describes as the industry's first agentic virtual agent built on large action models (LAMs) - moving enterprise AI from conversation to autonomous action across ...

AI-powered technology will help the Phillies streamline scheduling, payroll, and workforce insights for 2,000+ employees across the organization.

Five9 Inc. (NASDAQ:FIVN) is one of the best small cap tech stocks with high upside potential. On February 19, Five9 delivered a strong performance in Q4 2025, with total revenue reaching $300 million ...

ManpowerGroup delivers workforce and talent solutions to clients in over 75 countries, spanning recruitment, training, and HR ...

Additionally, Five9 announced a CEO transition, with Amit Mathradas set to assume the role on February 2, 2026, while current CEO Michael Burkland will remain on the Board as Chairman until the 2026 ...

Healthcare’s workforce crisis is no longer a temporary disruption. It is becoming a defining structural test for the industry’s next era. Margins remain thin and technology is advancing faster than ...

Bon Secours Mercy leads $7M investment in Definity to improve hospital workforce management and labor strategy.

Transportation leaders don’t need more AI hype. We need reliability, because in our industry, a small operational failure can cascade into missed pickups, compliance exposure an ...