DWP will target the use of digital in "identifying and supporting customer needs at the earliest opportunity".

The Department for Work and Pensions (DWP) plans to introduce "more automation" to its telephone services and boost its ...

The department’s permanent secretary Peter Schofield has shed light on plans to introduce more automation to telephony services, while also boosting digital and in-person support for the most vulnerab ...

Department for Work and Pensions (DWP) staff are making thousands of potentially fatal errors every month when dealing with ...

DWP’s Cold Weather Payments are an automatic bank top-up. The money will appear in bank statements within 14 days of each ...

The Independent Case Examiner’s (ICE) 2023-2024 annual report warns over "an overall increase of 38 per cent in customers ...

The DWP has shared new information on what to do if you are going into hospital and are claiming benefits such as PIP ...

It calls for the Department for Work and Pensions (DWP) to provide all state pensioners born before 1958 with a free TV licence as a gateway benefit, should the Labour Party heed the pressure.

Next up on the DWP's radar are the thousands who claim Income Support and well over two million Brits who claim Housing Benefit. This process starts with migration notices, with the DWP issuing ...

Earlier this year, the DWP and HMRC introduced a joint online service that enables you to check your state pension forecast and purchase contributions for the years you need them. Prior to this ...

A new scheme from the Department for Work and Pensions (DWP) will merge two major benefits, impacting millions of claimants. This follows Labour's commitment to simplify benefit payments by ...

The Department for Work and Pensions (DWP) has come under scathing criticism after it emerged that Brits claiming some benefits have seen their waiting times almost double in just 12 months.