State Representative Trey Wharton is one of over 70 Texas House Republicans who are calling upon Congress to pause immigration into the country, freeze the issuance of all H-1B ...

Carr says the FCC will vote on reforms to encourage companies to bring call centers to the US this month, as well as look into a proposal that would “require call takers to be proficient in American ...

The FCC will vote this month on requiring certain businesses to train their call center employees in English language proficiency.

The Federal Communications Commission (FCC) will seek to crack down on offshore call centers and illegal robocalls from ...

Lakeland Electric’s newest customer service employee, CayLa is a hyper-realistic, artificial-intelligence call agent designed to answer billing questions, set up payment plans, and transfer service ...

Deutsche Telekom, the German cell provider—which holds a majority stake in T-Mobile—is partnering with ElevenLabs to enable ...

Are your CSRs truly helping customers, or are they spending half the day handling calls that should never reach them?

The proposed bipartisan Illinois Epstein Files Investigation Commission would have subpoena power to probe crimes tied to the ...

Three deaths have been reported recently at the hastily constructed camp. One was ruled a homicide involving staff. Claims of ...

U.S. Rep. Veronica Escobar and congressional Democrats are calling on the Department of Homeland Security to close Camp East ...

Democrat Ana Tiburcio and Republican Robert E. Smith Jr. are seeking to fill the remainder of former state Rep. Josh Siegel’s term in the 22nd District in a special election today, Feb. 24.

While the House is advancing DeSantis’ call for rules around data centers, his proposal for an “Artificial Intelligence Bill of Rights” still hasn’t made an appearance.