I used to be a great tipper. Twenty percent, minimum, without blinking. Sit-down restaurant, pizza delivery, hotel housekeeping — I tipped cheerfully and I tipped well. Then one day I was standing at ...

The overall car dealership experience has improved over the last year, but some brands have a lot of catching up to do.

The customer is always right. It's the first rule of customer service, one that often means "I'm sorry" is the de facto response if mistakes are made. But a new study published in the Journal of ...

Analysis of 5,063 customer responses from 10 MEP distributors confirms what many suspected but few have quantified — customer experience has become the primary differentiator in wholesale distribution ...

Data incidents have become so common that you may be tempted to throw away notification letters. Don’t do that, experts say.

Your marketing customer expects you to thoroughly understand his/her preferences, emotional attachments and key influencers.