Artificial Intelligence (AI) will manage nearly 50 per cent of all customer service cases in India by 2027, up from 30 per ...

Rapid Agentforce adoption, fueled by flexible payments and strong customer expansion, positions CRM for sustained AI-driven ...

Discover how AI-powered customer interactions can be revolutionized with mainframe data, offering real-time access and ...

Quack, the proactive agentic AI platform for customer support, today announced that Yotpo, a leading eCommerce marketing platform, has renewed its contract after successfully implementing Quack's ...

We must address the core architectural weaknesses that make SaaS and the rapid proliferation of AI tools a prime target for ...

The earnings release is largely an academic exercise given Salesforce Inc.’s plans to acquire Informatica for $8 billion. The ...

With employers looking to replace employees, including HR, with AI, we see more signs of organizations recommitting to ...

T Wholesale, the wholesale arm of Deutsche Telekom, has completed a Business Support System (BSS) transformation in partnership with Enxoo, a Salesforce consult ...

The future of customer experience isn’t human or AI; it’s human plus AI, working together to create a faster, more ...

The new appointments to Lob's executive team include: ...

ATLANTA, Nov. 11, 2025 /PRNewswire/ -- ketteQ, the provider of the world's most adaptive supply chain planning solutions, ...

The widespread belief that business is still waiting on agents to prove their worth might not last much longer.