First direct topped the list with a score of 87, followed by John Lewis with 86.4 and Hays with 86.2. The top 10 also ...

The UKCSI is published twice a year by The Institute of Customer Service and provides an independent benchmark of customer satisfaction.

A travel company with an office in Newport has been named one of the top three organisations in the UK for customer ...

Two major travel firms have ranked highly in a list of the best UK companies for providing excellent customer service. Hays ...

Hays Travel, which has multiple branches across East Devon, including Exmouth, secured third place in the UK Customer Satisfaction Index (UKCSI).

Hays Travel has been ranked as among the best UK companies for customer satisfaction. The UK’s largest independent travel ...

Two more travel agencies have switched to the Hays Travel Independence Group from its Explorer Franchise. CK Travel Trade and ...

Banks, retailers and travel companies top the list for highest customer satisfaction levels, according to a new survey.

By Cllr Peter Hollick, Past Dunstable Town Mayor.

Amy Axworthy is a travel journalist and product reviewer. She was shortlisted for Best News Writer at the BSME Talent Awards in 2023 for uncovering consumer harm. In this article Best high street ...

Southend Airport Travel Show returns 25 January at Holiday Inn. Free event with destination ideas, exclusive offers, and prizes including a ...

A growing number are showing interest in booking holidays face-to-face (Picture: Getty Images) Tomorrow is Sunshine Saturday, also known as the busiest day of the year for booking holidays. And just ...