The department’s permanent secretary Peter Schofield has shed light on plans to introduce more automation to telephony services, while also boosting digital and in-person support for the most vulnerab ...

DWP will target the use of digital in "identifying and supporting customer needs at the earliest opportunity".

The Department for Work and Pensions (DWP) plans to introduce "more automation" to its telephone services and boost its ...

The Independent Case Examiner’s (ICE) 2023-2024 annual report warns over "an overall increase of 38 per cent in customers ...

The DWP has opened up about its rules when it comes to hospital stays and how they can affect your benefits payments ...

The Department for Work and Pensions (DWP) has issued an update on when payments for PIP and Universal Credit could be paused ...

The DWP has shared new information on what to do if you are going into hospital and are claiming benefits such as PIP ...

The DWP is developing a new 'digital channel' to allow people on disability benefits, other low-income benefits and the State ...

The Department for Work and Pensions could move its four-weekly state pension rates into one monthly payment worth nearly ...

The Department for Work and Pensions (DWP) recently confirmed that it is developing a new ‘digital channel’ to allow people ...

People who receive disability benefits can have their payments paused if they have a hospital stay - here's what the DWP says ...