Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

The auto industry's disruptor brand is axing its halo sedan to make humanoid robots. Analysts hail the tech future. Will fans ...

Eskom's new "Hub on Wheels" customer service model aims to bring its services to customers. Image credit: Eskom According to the power utility, customers will be able to get services from ...

B2B renewals are won or lost 180 days before the contract expires. Dow serves as the gold standard for linking experience to commercial growth.

At the center of most modern software businesses is the subscription model. Software-as-a-Service has become the dominant approach because it provides stability and predictability. Instead of relying ...

Transforming the chemicals industry, AI application models enhance formulation development, enabling rapid, accurate responses to evolving market demands.

Expanded delivery supports voice, email, chat, social, and text, with bilingual English and Spanish language and rapid ...

The most advanced organizations are using adversarial simulation to stress-test AI against edge cases, confusion, and hostile ...

Anthropic, a Generative AI company, introduced a new solution that would seem to put many enterprise software vendors at risk ...

The smart TV market is absolutely flooding with brands and models in every size and resolution you can think of, but which ones to consumers actually love?

As trust erodes and AI accelerates, Experience 5.0 emerges as the framework connecting technology, ethics and human value.

A conversation with RobCo’s CEO Roman Hölzl, on the importance of service-based solutions in the automation industry.