As contact center AI surges toward a $13.5 billion market, Cresta's new Knowledge Agent aims to solve one of the industry's ...
Insurance brand Aflac is piloting generative AI company-wide, including integrating it into its call center. SVP Keith Farley ...
VitalPBX announced today that TMC, a global, integrated media company, has named VitalPBX as a recipient of a 2026 ...
Utica Observer Dispatch on MSN
Oneida County launches new AI platform for 911 Dispatch Center
Oneida County has launched two new technology platforms for its 911 Dispatch Center, one of which is an AI-powered ...
Spectrum and RingCentral launch integrated AI-powered contact center solutions. Unified communications platform. Combines voice, video and ...
The embedded training and coaching AI strengthen human-led delivery, especially for complex customer, member and ...
Breast cancer precision care is accelerating via giredestrant data, ADC sequencing, and NGS/ctDNA-driven targeting, while EMR ...
The 911 centers that lead this transition won’t just be answering calls; they’ll be functioning as public safety intelligence ...
GLOBE Business launched the Globe Omnichannel Cloud Contact Center (GOCCC) in partnership with Call Center Studio. The platform was unveiled as part of Globe’s first-quarter Blueprint media briefing, ...
Data Centre solution, integrating Nvidia's AI Enterprise platform, to accelerate enterprise-scale AI adoption and modernise data centres.
Disabled riders say late MARTA Mobility pickups are forcing costly alternatives; MARTA points to new tech and MARTA Reach as ...
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