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From 'Mechanical Response' to 'Answering Every Question': The Multimodal Interaction Upgrade Path of AI Intelligent Customer Service

Rule-Driven Stage (2015-2018): Early customer service robots were based on keyword matching and preset rules, only able to ...
Computer Weekly

Cloud file storage: Key benefits and use cases

We look at file storage in the cloud, its key benefits and how it can complement on-prem storage, in particular to burst to the cloud in times of increased application demand ...