The market is discounting future free cash flows of SaaS companies because autonomous AI agents threaten their business models.

This most recent iteration of the virtual agent builds on Zoom AI Companion 3.0 to enable multi-step workflow automation across compatible systems.

As launch partner for AWS European sovereign cloud, Genesys Cloud will have its own sovereign EU cloud by summer.

While organizations continue focusing on CRM records, the real gold mine, real-time customer intent, lives in conversation ...

The new option will allow organizations greater control in how to manage stacks and operations on the unified cloud provider's platforms.

While the datasets are useful tools for training AI models, they do come with their own risks, from regulatory risks to ...

The company’s fourth quarter 2025 earnings highlighted customer gains across products including its virtual receptionist and ...

Agentic workflows force enterprises to move beyond the single source of truth toward governed, real-time, permissioned access ...

Liam Dunne is Co-founder and CEO of Klearcom, an Irish SaaS company that helps global brands monitor and improve IVR and ...

From boosted to CSAT and reduced costs, agentic AI systems can improve customer experience, but only when companies properly ...

Success of agentic AI in contact centers now depends less on model quality and more on synchronized, trusted, and ...

This year, voice AI can improve IVR systems, but only if compliance, safety, and stability are ensured from the get-go.