Let me tell you what happened with Pantone’s Mocha Mousse last year. Design blogs lost their minds. Every magazine cover screamed about this “revolutionary” milk chocolate shade. And you know how many ...

Hotel Grand Chancellor Auckland is proud to announce it has been awarded both a prestigious Qualmark 4+ Star Hotel grading and Qualmark Gold Sustainable Tourism Business Award, recognising the hotel ...

Submit your article for publication in the eHotelier Insights channels. Please ensure your article complies with our Editorial Guidelines.

If there is one thing we’ve learned from thousands of hotels is that a good hotel guest journey implementation makes a complete difference for the guest experience.

Hotel owners and general managers often sit through revenue meetings where numbers fly fast and jargon flows freely. RevPAR index, ARI, fair share—these aren’t just buzzwords. They’re the language of ...

One of the world’s leading experts on leadership – Warren Bennis – defines leadership as: “The capacity to translate vision into reality.” Leadership is an essential element in an organization to ...

In our travels for business and pleasure, we have had the opportunity to experience what now amounts to hundreds of luxury properties. Many of our visits are short, one or two nights, with most time ...

As the global wellness landscape continues to shift alongside changing consumer demands and travel behaviour, Thailand is increasingly recognized as a model of adaptive leadership in the wellness ...

Hotels are immersive settings with the ability to elicit emotions, create moods, and leave long-lasting imprints. They are more than just sleeping accommodations. Hoteliers and interior designers must ...

On behalf of Raffles Hotels & Resorts, we are delighted to announce the appointment of Claudia Kozma Kaplan as Chief Brand Officer for Raffles and Fairmont Hotels. Claudia has an exceptional track ...

Efficient hotel operations form the backbone of a thriving hospitality business. For Vice Presidents of Operations, General Managers, Hotel & Resort Managers, and Heads of Departments, mastering these ...

Dealing with guest complaints is one of the biggest challenges for any hotel staff member. Even staff that cannot make changes or fix the problem are often confronted with an upset or angry guest.