In the wake of the Supreme Court’s seismic 2023 decision ending affirmative action in higher education—and more than 100 ...

Pay transparency laws are rapidly expanding, with most U.S. job postings now including salary ranges. But regulators rarely ...

Effective boards increasingly depend on diversity of background, expertise, and style to avoid groupthink and enhance ...

Artificial intelligence is driving two overlapping shifts that are reshaping marketing. First, conversational AI is displacing websites and traditional search as the way people learn about products, ...

When artificial intelligence (AI) first entered the customer service landscape, organizations viewed the technology primarily as a way to reduce head count, automate routine inquiries, and minimize ...

Yesterday, we examined three habits to unlearn in order to lead with greater steadiness and presence during uncertainty. Today, consider three more shifts that further expand your capacity. Unlearn ...

Companies are investing heavily in digital analytics hubs with AI and gen AI capabilities, enterprise CRM systems, and marketing technology platforms. Nowhere is this more concentrated than in ...

Zach Stauber’s day begins before the first customer support ticket even lands in the queue. Stauber, a support agent manager at Salesforce, a global company that provides businesses with a customer ...

Too much teamwork exhausts employees and saps productivity. Here’s how to avoid it. by Rob Cross, Reb Rebele and Adam Grant Collaboration is taking over the workplace. As business becomes increasingly ...

CEOs must put projects, not operations, at the center of how their companies create value. Here’s how. by Antonio Nieto-Rodriguez In an environment of constant change, projects are how businesses ...

The crowd is challenging traditional leadership. Here’s how to harness its energy. by Jeremy Heimans and Henry Timms We all sense that power is shifting in the world. We see increasing political ...

Every would-be entrepreneur wants to be a Bill Gates, a Phil Knight, or an Anita Roddick, each of whom founded a large company and led it for many years. However, successful CEO-cum-founders are a ...