My frustrations were very high today with United Airlines customer service until Alex ** took charge of the situation and showed me that the customer experience still matters and he proved that today.

It’s not just the email; there seems to be a strategy here. On Saturday, the New York Times ran a roughly 1,500-word feature on United’s operations at Newark, introducing us to five United Airlines ...

Complaints against U.S. airlines soared to a record high in 2024 as carriers struggle with flight cancellations and delays, ...

The low-cost carrier has faced an alarming surge in customer complaints—nearly three ... Southwest, and United—smaller airlines like Frontier are left to compete almost exclusively on price.

From delays to lost luggage, concerns about safety and air traffic control, travel has recently faced some turbulent times. A ...

If flights are cut amid a strong demand for air travel, passengers may face "extra-crowded" airports and "connection-busting ...

The airline at first blamed mechanical issues, then weather, for canceling the June 28, 2023 flight from Newark to San ...

Summary. Yes, United Airlines responds to complaints:+1-866-829-1265 (USA) or +44-186-434-0173 (UK)Customer Care form ,You can file a complaint by filling out United's customer care form.

United Airlines' first-class satisfaction ratings take a hit, but the carrier has a plan to win back premium passengers with ...