Amazon will pay $2.5 billion to settle FTC’s Prime lawsuit
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As a services business, this can be a huge distraction and a juggling act. When you’re growing, it’s tempting to take every type of client on. But as
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A jury will look at whether Amazon tricked customers into joining Prime -- and made it hard to leave
A federal trial beginning in Amazon’s hometown this week is set to examine whether the online retailing giant tricked customers into signing up for its Prime service and made it difficult to cancel af
The difficult customer: We have all seen them, most of us have dealt with them and some of us have even been them. The fact of the matter is, as small business owners we all work with customers that drive us crazy. We certainly have the choice not to work ...
When I wrote a column on taking care of customers, one negative e-mail stood out to me because it illustrates an important point so well: Companies need to continue to stress customer service and demand nothing less from their employees, even when dealing ...
Sergio George, Marc Anthony and Julio Reyes Copello at a SiriusXM town hall held in Miami in May 2024 Alexander Tamargo/Getty Images for SiriusXM Weeks after federal regulators announced a “click-to-cancel” rule for subscription businesses, a New York ...
"Your service sucks! Can't you do anything right?" shouted Jeff, his voice laced with frustration. He had demanded to have a new water dispenser sent over to replace the one that had malfunctioned, but was told that a technician would arrive to fix the ...
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