The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Reuben Yonatan Customer ...

Leading organizations are shifting toward holistic, adaptive AI that automates the entire customer journey. This integrated ...

Customer experience should be getting better. Companies are increasingly claiming to be customer-centric and appointing Chief Experience Officers to focus on improving CX. They are investing in AI and ...

For many executives, customer experience (CX) is often equated with customer service, the operational support involved with ...

That’s a sentiment from Chad Best, SVP of Customer Experience and Operations at US furniture retailer Lovesac, that few would ...

Tesla’s customer service reputation is mixed, with a large proportion of Tesla owners reporting being dissatisfied.

The CX discipline is growing up — shifting from adolescence to college years, where clarity, accountability and measurable ...

Our sound system was on the fritz. Had been for some time. And after being tempted by a non-stop barrage of Prime Day advertising, I was primed to see what kind of a deal I could scoop up on a new ...

AI copilots, governance frameworks, and human oversight can close the readiness gap and deliver trust at scale.

Bisignano spoke about the agency's "enhanced workflows" even as the SSA faces staff reductions under the Trump administration ...

The Department of Homeland Security (DHS) celebrated major recognition at the 8th Annual Service to the Citizen Awards, ...