My frustrations were very high today with United Airlines customer service until Alex ** took charge of the situation and showed me that the customer experience still matters and he proved that today.

The low-cost carrier has faced an alarming surge in customer complaints—nearly three ... Southwest, and United—smaller airlines like Frontier are left to compete almost exclusively on price.

If flights are cut amid a strong demand for air travel, passengers may face "extra-crowded" airports and "connection-busting ...

United Airlines' first-class satisfaction ratings take a hit, but the carrier has a plan to win back premium passengers with ...

A consumer-focused report from Colorado Public Interest Research Group (CoPIRG) highlights which airlines end up with the ...

Cultural-War-2838: There are scammers posing as United Customer Service on Facebook. They use a United Logo as a profile picture and message people who mention they had a problem with United.

From delays to lost luggage, concerns about safety and air traffic control, travel has recently faced some turbulent times. A ...