Businesses strive to raise the bar for customer experience (CX) as a way to boost customer loyalty and gain a strong competitive advantage. The emergence of generative AI and agentic AI is opening up ...

SAN FRANCISCO--(BUSINESS WIRE)--Twilio Inc. (NYSE: TWLO), the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, and Polaris, the operator of the ...

SAN FRANCISCO--(BUSINESS WIRE)--Today, Twilio (NYSE:TWLO), the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, announced it will enable ...

Twilio TWLO recently announced that it has deepened its partnership with tech startup PolyAI by integrating the latter’s customer-led conversational assistant with Twilio Flex and Twilio Programmable ...

Twilio Inc. is partnering with Frame AI to offer AI-enhanced customer engagement to brands via their contact centers and sales teams. The Frame AI platform will be leveraged within Twilio Flex, the ...

Twilio’s VP of marketing unveils the company’s latest AI innovations, which the company thinks will reshape customer engagement in the digital age. Twilio, a provider of cloud communications platforms ...

SAN FRANCISCO, Sept. 11, 2018 (GLOBE NEWSWIRE) -- Twilio Inc. (NYSE:TWLO), the leading cloud communications platform, today announced it has acquired Ytica (the “Acquisition”). A longtime Twilio ...