Twilio on Tuesday said it has acquired contact center company Ytica in a effort to expand its position in the estimated $20 billion contact center industry. Based in the Czech Republic, Ytica ...

The following is sponsored content. It may not reflect the views of our editorial staff. How Twilio’s fully-programmable contact center solution is redefining customer experience Your email has been ...

Twilio, a cloud communications platform provider, has collaborated with Google Cloud to integrate Contact Center AI into Twilio Flex, a fully programmable cloud contact center platform. Google Cloud's ...

Two industry powerhouses come together to provide customer service teams with valuable customer insights on a customizable cloud contact center platform The cloud-to-cloud integration fills a gap for ...

Cloud communications platform-as-a-service company Twilio Inc. is flexing its muscle in the contact center market with the launch of a service called Twilio Flex. The company said Flex is a platform ...

An introduction to cloud computing from IaaS and PaaS to hybrid, public and private cloud. Read now Cloud communications provider Twilio launched Twilio Flex, a contact center platform that covers ...

Twilio’s Engagement Cloud, its suite of products for building new customer experiences, is about to get a new feature, TechCrunch has learned. The company plans on launching the beta of a full contact ...

NEW YORK--(BUSINESS WIRE)--Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced a new partnership with Twilio, (NYSE:TWLO) ...

SAN FRANCISCO--(BUSINESS WIRE)--Twilio (NYSE:TWLO), the leading cloud communications platform, today announced that Twilio will power the communications for New York City’s contact tracing initiative.