The impact of coronavirus on the world is a story with an indeterminate beginning, an indiscriminate middle and no discernable end. In addition to inflicting a worldwide death toll in excess of 3 ...

NEW YORK, April 10, 2025 /PRNewswire/ -- Facing ongoing labor shortages and rising consumer demands, the hospitality and food service sectors are increasingly turning to artificial intelligence ...

Restaurants and hotels in the hospitality industry often add an automatic service charge to customers’ bills. As we close out the year and head into 2026, businesses in the hospitality industry may ...

Third-party delivery, takeout apps, kiosks, and mobile ordering have reshaped the restaurant industry. Guests can get your food without ever setting foot inside your dining room. For many operators, ...

Hospitality is defined as “the friendly and generous reception and entertainment of guests, visitors, or strangers.” In the restaurant industry, we are all in the hospitality business. I feel we in ...

Service robots combine sensors, artificial intelligence, and autonomous movement to assist people in structured, real-world settings. Unlike industrial robots confined to factories, these systems ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. Jun 26, 2021, 03:06pm EDT Jul 02, 2021, 08:52am EDT This ...

When people hear I speak in the hospitality industry, they usually assume I'm talking about hotels or restaurants. And yes, I've spoken to plenty of those groups. But I always remind audiences: every ...

With travel slowly recovering in the midst of the pandemic, there is tremendous pent-up demand and consumers are looking for discerning experiences. The hospitality industry has been ravaged by ...

A new research study, investigating how service robots in hotels could help redefine leadership and boost the hospitality industry, has taken on new significance in the light of the seismic impact of ...