Call center quality assurance programs ensure that your customers receive a consistent standard of service when they contact a call center or when a call center agent contacts them. The programs ...

Guide How to Turn Data, AI and Empathy Into 1:1 CX A practical guide to transforming customer experience through real-time insights, intelligent orchestration and a little human understanding Read now ...

Discover quality assurance best practices that can elevate customer satisfaction and improve agent performance. Follow these actionable insights to improve your contact center operations. Contact ...

Contact centers are the frontlines for customer interactions and play a significant role in shaping customer perceptions and building loyalty. Maintaining quality assurance (QA) within the contact ...

Call center quality monitoring elevates the customer experience. Discover when to use real-time vs post-call methods for top-notch service. Consistent, high-quality customer service is a key element ...

Taiwan's leading software provider TPIsoftware ( TPEx: 7781 ) today launched new generative AI (GenAI) solutions: SysTalk.Audit, a contact center quality assurance solution, and SysTalk.Coach, a 24/7 ...

Zendesk, the global leader in AI-powered service, has been named a Leader in the 2025 Gartner Magic Quadrant for CRM Customer Engagement Center. Zendesk believes the recognition underscores its ...