The UKCSI is published twice a year by The Institute of Customer Service and provides an independent benchmark of customer satisfaction.

Hays Travel has been ranked as among the best UK companies for customer satisfaction. The UK’s largest independent travel ...

A travel company with an office in Newport has been named one of the top three organisations in the UK for customer ...

First direct topped the list with a score of 87, followed by John Lewis with 86.4 and Hays with 86.2. The top 10 also ...

Hays Travel, which has multiple branches across East Devon, including Exmouth, secured third place in the UK Customer Satisfaction Index (UKCSI).

Miles Morgan Travel, Travel House and Spear Travels are included for the first time as applications open for Hays Travel’s ...

By Cllr Peter Hollick, Past Dunstable Town Mayor.

Two major travel firms have ranked highly in a list of the best UK companies for providing excellent customer service. Hays ...

Banks, retailers and travel companies top the list for highest customer satisfaction levels, according to a new survey.

The consumer champion surveyed over 2,500 holidaymakers — all of whom have used a traditional high street travel agent over the last three years — to explain their reasons behind it.