AI is now answering Akron police’s non-emergency calls

Residents seeking non-emergency services from Akron police will now be routed to “Ava,” an artificial intelligence virtual assistant, the department said. Those who call 911, however, will still speak ...

Akron police implement AI-powered assistant for non-emergency calls known as 'Ava': Here's how it works

Akron police say Ava helps route callers to the right destination and gathers key information for dispatchers to relay to ...
ABC15 Arizona

Phoenix 911 dispatchers now use AI to handle non-emergency calls

Phoenix has implemented artificial intelligence (AI) to streamline its 911 system, allowing human dispatchers to focus on ...
KVEO Brownsville on MSN

Google rolls out live 911 video as the Valley is already ahead

Google is rolling out a new tool that allows 911 dispatchers to view live video from a caller’s phone, giving emergency crews ...
Security

COPS Monitoring Launches ASAP to Enhance Emergency Response

COPS Monitoring has officially launched the Automated Secure Alarm Protocol (ASAP) across its UL-listed monitoring stations, a move designed to speed emergency response and reduce false alarms. ASAP ...
Tribune Chronicle

911 director: Nonemergency calls should go elsewhere

WARREN — Trumbull County 911 Director Tacy McDonough has been asked to see how other communities have handled nonemergency calls that ...

Windsor police, fire department merge 911 dispatch service

Windsor police and fire services will now share a 911 dispatch space, both agencies announced Thursday. The move brings ...