PROVO, Utah and SEATTLE, Oct. 7, 2025 /PRNewswire/ -- Nearly one in five consumers who have used AI for customer service saw no benefits from the experience. That's a failure rate almost four times ...

Reverse-engineer success. Reverse-engineering customer success by analyzing what already works allows for clearer, more impactful goals and strategies. Focus on metrics. Shift focus to actionable, ...

We have entered the golden age of AI-driven customer engagement technology. As record numbers of consumers have continued to flood e-commerce channels, straining conventional customer support ...

An in-depth discussion of common pitfalls hindering customer journey orchestration efforts and how to overcome them. Every business thinks they know their customers. But do they really? Do they know ...

Microsoft's New Commerce Experience (NCE) subscription model offers less flexibility for commercial customers by steering them toward annual commitments, but it's maybe even worse for Microsoft's ...