J.D. Power is sharing the results of its 2024 U.S. Customer Service Index (CSI) Study. The good news? Customer satisfaction with dealer service sees improvement over last year. The bad news? Service ...

While artificial intelligence and automated systems are becoming increasingly sophisticated across industries, in luxury automotive, the human element remains irreplaceable. I recently witnessed a ...

On Tuesday, Dealer Services Corp., of Indiana promoted one of its executives to the newly created position of vice president of customer service. Taking on the role is Randy Dohse, who previously held ...

Machines might be handling more queries from auto finance company customers with potential results that human representatives continually strive to reach but perhaps fall a little short. One of the ...

Auto-Owners is a great choice for people who want reliable customer service and don't mind working with an agent. Auto-Owners has very affordable car insurance rates. Its home insurance tends to be ...

Endurance provides vehicle service contracts that help cover the cost of unexpected mechanical breakdowns. The company offers customizable auto protection plans for drivers nationwide, with multiple ...

Smaller auto dealership software vendors have historically put more of a premium on dealer satisfaction. And as the giants in the sector try to prevent defections to a growing array of alternatives, ...

I recently was in Orlando for a gathering of fixed ops folks from around the country. The discussions ranged from staffing woes to parts shortages to mobile service possibilities. The fixed ops ...

LONDON--(BUSINESS WIRE)--A well-known market intelligence company, Infiniti Research, has announced the completion of their latest article on creating a successful customer buying journey in the ...

Advertising disclosure: When you use our links to explore or buy products we may earn a fee, but that in no way affects our editorial independence. Auto-Owners is the No. 4 cheapest home insurance ...