The results of a 2025 study from J.D. Power shows that airlines are seeing an overall improvement in customer satisfaction — but some carriers fared better than others with passengers.

Their service ratings are taking off. According to JD Power’s 2025 North American Airline Satisfaction Study, overall passenger satisfaction is up six points from 2024 — and three airlines reigned ...

While JetBlue may be The Wall Street Journal's lowest ranking airline, it's the top pick among customers, according to a new study.

Delta Air Lines and Southwest Airlines are two of the big winners of the J.D. Power 2024 North America Airline Satisfaction Study released on Wednesday. The study, which was redesigned for 2024, ...

A new study shows a decline in customer satisfaction with airlines and other travel businesses, according to the American Customer Satisfaction Index. The decreased satisfaction comes amid a drop in ...

Despite the widespread fear of flying, airplanes are the safest way to travel compared with land- and sea-based means. On top of their generally reliable construction, planes are pretty comfortable ...

Some U.S. airlines fared better than others in overall customer satisfaction, according to a recent travel survey. Diannie Chavez/The Republic USA TODAY NETWORK As the summer travel season draws near, ...