Others, as customers, commented on the video that they had widely ranging experiences of Sephora. “I literally had an employee push me aside today to show a customer something in front of me ...

The scheme is simple: Thieves steal gift cards, record or alter the card numbers, drain the funds, reseal the packaging, and ...

As part of The Drum’s Retail Focus, we catch up with retail specialists to find out which brands are serving up the most exciting in-store experiences. Sephora is leading the way in prestige ...

A woman named Lisa posted a video on TikTok and talked about the frustrating experience she had with ... Lisa called a ...

Loyalty isn’t love, it’s utility, habit and frictionless design, and it’s time marketers built programs that reflect that ...

with those same recommendations also integrated into the customer-facing Sephora app. The whole thing is so seamlessly integrated, not just into the store experience but across all of the brand’s ...

Seventy percent of customer experience leaders say AI’s emergence ... recommendations through facial recognition—how Sephora and Ulta use AI to power virtual make-up or skincare “try-ons ...

SACRAMENTO — Sephora Inc., one of the world's largest cosmetics retailers, has settled a lawsuit claiming that the company sold customer information without proper notice in violation of the ...

balancing digital-first experiences with investments in physical retail stores. With its successful use of AI, AR, and a robust loyalty program, Sephora is recognized as an industry leader in ...

SACRAMENTO, Calif. (AP) — Sephora Inc., one of the world’s largest cosmetics retailers, has settled a lawsuit claiming that the company sold customer information without proper notice in ...